This is the pivotal role when it comes to ensuring new partners and clients for Ixaris have a smooth path throughout implement, the Client Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth.
Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring Ixaris technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams.
This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the Ixaris technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment.
Requirements & Skills
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