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Client Success Specialist

Client Experience – San Gwann, San Gwann
Department Client Experience
Employment Type Full-Time
Minimum Experience Mid-level

About Ixaris Payments

Travel payments are painful.  But they don't have to be.

Ixaris payments is an award-winning online platform increasing margins for over 200 customers in 50 countries, from the world’s largest travel brands to independent travel agencies. Use Ixaris Payments to pay your suppliers and crush costs, earn rewards, flatten Forex fees and streamline reconciliation.  

About Ixaris

Ixaris is an award-winning payment optimisation innovator that's shaking up the travel industry.

Travel margins are as tight as legroom on low-cost airlines. Profitability is squeezed at every turn. The bottom line? Every basis point counts — and Ixaris Payments protects them. We increase margins for travel companies by up to 26% (and we’re not stopping there).

 From launching Europe's first virtual cards to shaping the future of airline payments, innovation is in our DNA. With customers in over 50 countries and a 5-year industry track record, we are shaking up payments to ease the squeeze for the travel industry—and beyond.

The opportunity

With over 75% annual growth, Ixaris is scaling for international expansion. Our unprecedented development plans demand a Client Success Specialist to support our go-to-market strategy. If you believe the success of a company and its products rests on seamless communication and attention to detail — read on.

The Role

Based in Malta, our Client Success Specialist will form an integral part of the client’s journey. The Client Success Specialist will be the client’s champion within Ixaris, aiming to understand the client base through detailed analysis and industry knowledge. They will monitor the health of each client and ensure the overall well-being of the customer base.  Our Client Success Specialist will be responsible for:

  • Champion the client
  • Understand how Ixaris products work and the value they give to clients, to be able to determine which clients are not using our products to their full potential
  • Work with multiple teams to understand how the client will be affected by changes taking place within the organization
  • Prepare and execute rollout plans
  • Measure, track, and communicate client progress with stakeholders
  • Identify and provide solutions to any issues contributing to a declining trend, ensuring there is nothing standing in the way of further growth

 Skills Required:

  • At least 1-3 years of experience in client facing roles – excellent written and verbal communication skills are necessary
  • Ability to articulate value to clients – you will need to help clients understand how they will benefit from the changes being proposed to them
  • Analytical Skills – be able to read numbers effectively and understand what reporting the company needs to better understand the client base
  • Problem Solving Skills – You'll work hard to solve problems to make sure the impact on clients is minimal. Alongside this approach you will also need to understand the root cause of the problem and how it can be prevented, going forward
  • A Bachelor’s Degree in I.T., Business or similar, is preferred
  • A genuine hunger to learn and grow - your drive and motivation is the most important thing to us. We invest in potential and will work with you to help you achieve your dreams


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  • Location
    San Gwann, San Gwann
  • Department
    Client Experience
  • Employment Type
  • Minimum Experience
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